How to cancel Fitness Connection

Pick one of the published methods

Fitness Connection's FAQ lists three options: call Member Services at 800-922-7898, request cancellation in person at your home club, or send a certified letter to Fitness Connection, 2517 Midway Road, Carrollton, TX 75006. The published phone hours are Monday through Friday, 8 a.m. to 6 p.m. Central.

Count from receipt of the request

The FAQ says cancellation becomes effective 30 days after receipt and scheduled charges within that period remain payable. Review the billing dates in your agreement, including any annual charge, and ask Member Services to state the final balance for your account.

Document the request

We suggest preparing your member number, home club and the contact information associated with your membership before calling or visiting. Ask for a confirmation number and a written record of the cancellation date. If mailing, retain the letter and certified-mail receipt so you can establish when the request arrived.

• Ask whether your request affects any add-on services.
• Confirm the last date you can use the gym.
• Keep a note of the date, time and representative you spoke with.
• If confirmation does not arrive, follow up with Member Services using that record.