How to cancel Planet Fitness

Start with your home club and account

Planet Fitness currently lists three cancellation routes: your website member account, an in-person visit to your home club, or a written request mailed to that club. The company notes that procedures can differ with location and local requirements. Use the official customer-service page below to reach the correct account tools.

Before submitting, find your membership agreement, home-club address and account number. Check whether you have a minimum commitment and record both your monthly and annual billing dates.

Check the notice window

The published FAQ says the club needs your request at least eight days before the next monthly charge, and at least eight days before the annual fee date to stop that charge. It also lists a $58 buyout when an applicable minimum-term membership ends early. Confirm how those terms apply to your specific agreement; an advertised no-commitment offer may differ from an older contract.

Keep a clear record

Our practical recommendation: save the final confirmation screen or written receipt, not only a screenshot of the page where you started. For mail, retain a copy and delivery evidence. Ask the club to confirm the effective end date and any remaining balance.

• Identify the exact membership you want to end.
• Check whether any separate services need their own request.
• Keep the confirmation with your agreement and review the next statement.
• If the portal fails, document the error and contact your home club promptly.